PROCESSING AND SHIPPING TIMES
Because we are a small family-owned business, our processing time is 2-5 business days, not including shipping. This means it can take up to a week to prepare, package and drop your order off at the United States Post Office.
From there, all packages are shipped USPS First Class (estimated 2-5 days domestic) (estimated 7-14 days international) unless you pay to upgrade to a faster USPS priority shipping speed during checkout. Please calculate the processing AND shipping days to see if your package will arrive by your needed date.
In your account information, you will find all the order information as well as tracking numbers once shipped.
**IMPORTANT** USPS shipping times are estimates (exception is USPS priority 1-2 day). We are not responsible for lost, stolen or delayed mail. It is very rare that packages are lost or stolen however delay's do occasionally happen and are out of our control.
POTENTIAL EXTRA FEES (INTERNATIONAL)
Customers are responsible for paying the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
VERIFY ADDRESS
Please verify your correct shipping address BEFORE placing you order. We are not responsible for an incorrect address. Orders with incorrect addresses will need to be canceled and resubmitted as we are not able to fulfill the request to change the address after the order has been placed. This is to protect against fraud, buyer/seller shipping protection.
OUT OF STOCK
If a color or size says out of stock, don’t worry! Please check with us as we can update you when we will have more available for purchase.
RETURNS
If you have any problems with your order, please message me before leaving a negative review. Customer satisfaction and feedback is very important to us.
ALL SALES ARE FINAL unless we have made a mistake by sending you the wrong size or color. Please make sure you measure before ordering and ask any other questions you may want to know. I will be more than happy to answer them! If you are concerned about a color, I encourage you to order a material swatches so you can view and compare colors in person.
EXCHANGES
Exchanges are considered on a case by case basis. Saying yes to every exchange means slowing down processing times on orders and is difficult and costly for a small business to handle.
Thank you for your business!!
❤️London Jae Team
